Shipping & Returns
Processing: We process orders as they are received and ship typically the same or next business day if the item was showing on our site it is available and its stock quantity available indicated. Realize on occasion it’s not a perfect system as we are human. Stock availability on special order items varies depending upon the item, we will indicate if the item is a pre-sale or involves additional shipping lead times or production times, that may delay the processing of your order, when the item arrives and available your special order or pre-sale items will be processed and shipped. A confirmation of your order will be emailed to you with tracking information.
Shipping: We ship through United States Postal Service to all orders placed in the United States. Orders placed from outside the US may be subject to additional charges. Special orders, of art work may also be subject to additional charges. Coast Boutique will not be held responsible for delayed shipments, lost shipments, damages and so forth as well as any incurred shipping cost. Incurred shipping cost will not be reimbursed on returned items. This includes the cost of shipping it out to you as well as your cost to send the item back. This includes the shipping charges that Coast Boutique paid for as courtesy on qualified orders for free shipping.
Tracking: When your order ships we will e-mail you the tracking information. It is also available by logging in under your customer account. This will allow you to keep up with where your shipment is and when to expect it. If you didn’t receive an email check your spam mail folders, sometimes it will end up in there since we are a business or not in your contacts.
Receipt of Package: When your delivery arrives, please check the boxes for any external signs of damage or mistreatment from shipment. If you see any minor marks please note it on the freight bill prior to signing. If it is apparent that your shipment has sustained damage please refuse the shipment. If you sign for the shipment and it looked damaged on the outside, the freight companies are more difficult to deal with. It is not common but some shipments do get damaged. It is the responsibility of the customer to initiate freight claims.
Delivery of Package (larger items): Delivery is curb delivery, not indoor/inside delivery. Customer is responsible for moving their purchase to desired location. The freight companies are not contracted with Coast Boutique to provide any additional services.
Assembly of Order: Any and all assembly and set-up of the purchase is the responsibility of the customer. We will be more than happy to answer any questions you may have during the process.
Warranty: Manufacturers warranties vary. If you receive the product and there is a factory flaw we will assist you in every way possible to obtain the appropriate replacement part. If the problem is mechanical we will issue a pick-up and send out a new unit or ship a replacement piece, whichever we or the manufacture deems appropriate. Warranty items can often take some time to be received, as we do not stock warranty parts. Manufacturer’s defects, product damage MUST be reported immediately upon receipt of product. Reports must be made in writing via e-mail or fax. Damage incurred during installation is not the responsibility of Coast Boutique. Each situation will be assessed on an individual basis. Most of the manufactures have direct contact information for their products. Please check your paperwork for the procedures.
Online Orders: We accept returns on select goods within 14 days of purchase and must contain a qualified Return Merchandise Authorization (RMA) issued by Coast Boutique. All sales are final. We issue store credit only for the balance of the order after incurred costs and fees. Incurred Shipping cost and fees are not reimbursed on returned items including both the cost of shipping out to you as well as your cost to send the item back. See Shipping. Returned items are subject to a 40% restocking fee. Selected items are non-refundable such as bath products, personal care products, select collectibles, and special order items. All items must be in original, undamaged box or packaging. If item is damaged during shipping, please keep all packing so that a claim can be made. Thank You.
Damages: Please open and inspect all items immediately upon receipt. We personally inspect all items prior to shipping for damages. Please understand some of the items are hand crafted, slight variations are inherent.
In the event that an item has been damaged in shipping, refer to the “damaged items instructions” below in order assist us in processing a claim on your behalf. Please understand that we will assist in any way that we can to get the item replaced or credited, nevertheless, Coast Boutique is not ultimately responsible for damages incurred while in shipment. We do realize that these incidents, although rare, do occur and we will make every effort to rectify the situation. Please understand that we will be dealing with several parties in this process and your patience will be greatly appreciated. We are pleasant by nature and want all transactions to be pleasant as well and as timely as possible.